Business Functions and Processes

1. Key business functions

2. Key business processes

1. Functional dependencies

3. Data requirements, data flow and data management

1. Functional perspective

2. Process perspective

3. Motivation for ERP

1. Shortcomings of functional information systems

2. Advantages of integrated information systems

Overview of ERP Systems

1. History

2. Description

1. Structure

2. Features and functions

3. Business considerations

1. Linking ERP and business strategy and organization

2. Linking ERP and business processes and information

4. Future directions

ERP in Practice

1. Sales order process

1. Functional approach

1. Description

2. Shortcomings

2. ERP-based approach

1. Description

2. Benefits

3. Customer relationship management

1. Comparison of functional and ERP-based approaches

2. Production and materials management process

1. Functional approach

1. Description

2. Shortcomings

2. ERP-based approach

1. Description

2. Benefits

3. Supply chain management

1. Comparison of functional and ERP-based approaches

3. Accounting and finance

1. Functional approach

1. Description

2. Shortcomings

2. ERP-based approach

1. Description

2. Benefits

4. Information management and reporting

1. Data-based management and decision making

1. Linking information to strategy and operations

1. Discussion of balanced scorecards and operational metrics

2. Comparison of functional and ERP-based approaches

ERP and the Web

ERP and e-commerce

Business-to-business

Business-to-consumer

Supply chain management

Customer service