The Baldrige Criteria for Performance Excellence

1. Core values and concepts

2. The Baldrige framework

3. Understanding the categories and criteria

   1. Leadership

   2. Strategic planning

   3. Customer and market focus

   4. Information and analysis

   5. Human resource focus

   6. Process management

   7. Business results

Self-Assessment

1. Developing a project plan

2. Data collection techniques, tools and templates

3. Interpreting results

   1. Organizational themes

   2. Strengths

   3. Improvement opportunities

4. Implementing improvements

   1. Prioritizing opportunities for improvement

   2. Developing and deploying action plans

   3. Change management

   4. Metrics and continuous improvement