ESTM Associates, Inc.
Excellence in Science, Technology and Management

 

Process Evaluation and Improvement
 
 
 

Course Outline
 

  1. Process Improvement Cycle

    1. Planning

    2. Specification

    3. Analysis

    4. Implementation

    5. Evaluation

  1. Identifying and Selecting Processes

    1. Types of processes

    2. Process characteristics

    3. Selection criteria

  1. Understanding the Process

    1. Purpose

    2. Process boundaries

    3. Process participants

    4. Customers and stakeholders

    5. Inputs and outputs

    6. Requirements and expectations

  1. Mapping the Process

    1. Introduction to flowcharts

    2. Identifying process steps

    3. Inputs and outputs

    4. The primary path

    5. Decision points  and alternate paths

    6. Inspection points  and error processing

  1. Analyzing Process Performance

    1. Defining metrics

    2. Measuring and assessing performance

    3. Analyzing workflow

  1. Improving the Process

    1. Improving quality

    2. Reducing cycle-time

    3. Improving productivity

    4. Reducing costs

  1. Evaluating Improvements

    1. Appraising results

    2. Establishing process modifications

    3. Continuous improvement
 
 
ESTM Home Page
 
 

Please contact us for more information:

8 Morningside Drive, Toms River, NJ 08755

Phone: (732) 341-2951 ... Email: estm@estm.biz
 

Copyright @ 1996 - 2010, ESTM Associates, Inc.