ESTM Associates, Inc.
Excellence in Science, Technology and Management

 

Quality Tools & Techniques
 
 
 

Course Outline

  1. Problem Solving and Process Improvement Techniques

  2. Overview

  3. Examples

  4. Plan, Do, Check, Act

  5. Define, Measure, Analyze, Improve, Control

  1. Problem Solving and Process Improvement Teams

  2. Composition and organization

  3. Understanding team dynamics

  4. Getting started

  5. Maintaining focus and momentum

  6. Avoiding pitfalls

  7. Resolving problems and issues

  1. Quality Tools and Techniques

  2. Tool selection

  3. Tool characteristics

  4. Selection criteria and methods

  1. Tools and Techniques

  2. Purpose

  3. Methods

  4. Considerations

  5. Examples

  6. Exercises
Tools Covered:
Affinity Diagrams
Brainstorming
Check Sheets
Fishbone Diagrams
Flowcharts
Force Field Analysis
Histograms
Multivoting
Pareto Diagrams
Scatter Diagram
ESTM Home Page

Please contact us for more information:

8 Morningside Drive, Toms River, NJ 08755

Phone: (732) 341-2951 ... Email: estm@estm.biz
 

Copyright @ 1996 - 2010, ESTM Associates, Inc.